FAQ

Q: Is JapaneseknivesAU an authorised dealer of the brands they carry?

A: Yes, JapaneseknivesAU  is an authorised dealer for all the brands they carry. You can be sure that you´re purchasing a genuine product when you shop with them.

 

Q: Are the knives sold by JapaneseknivesAU legal to own and carry in Australia?

A: The legality of knives in Australia depends of several factors, Including the type of knife, the intended use, and the state or territory in which you live. JapaneseknivesAU advises customers to familiarise themselves with local laws before purchasng or carrying a knife to avoid any legal issues.

 

Q: How can i pay for my purchase on JapaneseknivesAU ?

A: JapaneseknivesAU  accepts various payments methods, including Visa, Mastercard, American Express, PayPal, AfterPay and ZipPay. You can choose the payment method that works best during checkout.

 

Q: How long will it take for my order to arrive?

A: The delivery time depens on the shipping method you choose and your location, JapaneseknivesAU processed and shipped within 1 business day. If you place your order before 1 pm AEST/AEDT it will go out the same day.

 

Q: Can i Track my order?

A: Yes, you will recieve a tracking number via email once your order has been shipped.

 

Q: What JapaneseknivesAU return policy?

A:JapaneseknivesAU offers a 30-day-return policy on all products.If you´re not satisfied with your purchase, you can return it for a credit in store or exchange. The product must be in its original condition and packaging, and you must include a copy of the invoice or order confirmation.

 

Q: What is JapaneseknivesAU offer a warranty on their products?

A: Yes, JapaneseknivesAU offers a warranty on all the products they sell. The length of the warranty varies by brand and product, and you can find more information about warranty on the product page or by contacting customer support.

 

Q: Can i cancel my order after I´ve placed it?

A: You can cancel your order anytime before it is shipped by contacting customer support. After it has shipped, the order cannot be canceled  as it out of our hands.