Delivery policy
Delivery Times
All domestic orders are shipped by Australia Post. Upon your order being shipped you will be provided with a tracking number. We estimate a 24 - 48 hours* processing time.
* This can be extended to 3-4 days around public holidays due to postal closures.
10 COMMANDMENTS (Golden rules)
of Japanese Knives Australia
- Prioritize accuracy:Double-check every order to make sure the address is spot-on and the products are just what you need.
- Effective Communication: Keep customers informed at every stage, from confirmation to dispatch and delivery, via reliable communication channels.
- Safety's key:Safeguard packages with secure packaging to ensure products arrive intact and undamaged.
- Stick to the plan:Strive to meet promised delivery times and, if unavoidable delays occur, communicate transparently and promptly.
- Options are good:Offer different delivery choices so you can choose what suits you best.
- Keep it clear and fair:No hidden fees or confusing terms. Everything's laid out plain and simple.
- Customer happiness matters:Always aiming to exceed expectations and leave you smiling.
- Reliability is the game:Dependable systems and trusted carriers ensure every delivery is on point.
- Respect their privacy:Your info is kept secure, and your space is respected throughout the process.
- Feedback's appreciated:Open to hearing your thoughts to make things even better down the road.
As Japanese knives Australia, we are 100% commited with our customers.
Why Shop With Us?
- 100% Satisfaction Guarantee: We stand behind the quality of our knives and service. If you're not completely satisfied, let us know!
- Trusted by Knife Enthusiasts: Our products and service are loved by thousands of customers across Australia.
- Secure Payments & Checkout: Your data is protected every step of the way.
Have Questions? Contact Us today or check our FAQ for more info