Seki mae chef knife 19C27 high carbon steel 240mm rosewood handle

Delivery Times

All domestic orders are shipped by Australia Post. Upon your order being shipped you will be provided with a tracking number. We estimate a 24 - 48 hours* processing time. 

* This can be extended to 3-4 days around public holidays due to postal closures.

10 COMMANDMENTS (Golden rules)

of Japanese Knives Australia

1. Prioritize accuracy:Double-check every order to make sure the address is spot-on and the products are just what you need.
2. Effective Communication:  Keep customers informed at every stage, from confirmation to dispatch and delivery, via reliable communication channels.
3. Safety's key:Safeguard packages with secure packaging to ensure products arrive intact and undamaged.
4. Stick to the plan:Strive to meet promised delivery times and, if unavoidable delays occur, communicate transparently and promptly.
5. Options are good:Offer different delivery choices so you can choose what suits you best.
6. Keep it clear and fair:No hidden fees or confusing terms. Everything's laid out plain and simple.
7. Customer happiness matters:Always aiming to exceed expectations and leave you smiling.
8. Reliability is the game:Dependable systems and trusted carriers ensure every delivery is on point.
9. Respect their privacy:Your info is kept secure, and your space is respected throughout the process.
10. Feedback's appreciated:Open to hearing your thoughts to make things even better down the road.

As Japanese knives Australia, we are 100% commited with our customers.

Why Shop With Us?

• 100% Satisfaction Guarantee: We stand behind the quality of our knives and service. If you're not completely satisfied, let us know!
• Trusted by Knife Enthusiasts: Our products and service are loved by thousands of customers across Australia.
• Secure Payments & Checkout: Your data is protected every step of the way.

Have Questions? Contact Us today or check our FAQ for more info

We have a 30-day Return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at japaneseknivesau@gmail.com. As we are a small business you will be asked to pay a return shipping fee if you are choosing to return the item, thank you for your understanding. We will provide the return shipping address to you in this instance

If your return is accepted (items sent back to us without first requesting a return will not be accepted) get your money back guarantee, within 14 days.

You can always contact us for any return question at japaneseknivesau@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at japaneseknivesau@gmail.com.

Q: Is JapaneseknivesAU an authorised dealer of the brands they carry?

A: Yes, JapaneseknivesAU  is an authorised dealer for all the brands they carry. You can be sure that you´re purchasing a genuine product when you shop with them.

Q: Are the knives sold by JapaneseknivesAU legal to own and carry in Australia?

A: The legality of knives in Australia depends of several factors, Including the type of knife, the intended use, and the state or territory in which you live. JapaneseknivesAU advises customers to familiarise themselves with local laws before purchasng or carrying a knife to avoid any legal issues.

Q: How can i pay for my purchase on JapaneseknivesAU ?

A: JapaneseknivesAU  accepts various payments methods, including Visa, Mastercard, American Express, PayPal, AfterPay and ZipPay. You can choose the payment method that works best during checkout.

Q: How long will it take for my order to arrive?

A: The delivery time depens on the shipping method you choose and your location, JapaneseknivesAU processed and shipped within 1 business day. If you place your order before 1 pm AEST/AEDT it will go out the same day.

Q: Can i Track my order?

A: Yes, you will recieve a tracking number via email once your order has been shipped.

Q: What JapaneseknivesAU return policy?

A:JapaneseknivesAU offers a 30-day-return policy on all products.If you´re not satisfied with your purchase, you can return it for a credit in store or exchange. The product must be in its original condition and packaging, and you must include a copy of the invoice or order confirmation.

Q: What is JapaneseknivesAU offer a warranty on their products?

A: Yes, JapaneseknivesAU offers a warranty on all the products they sell. The length of the warranty varies by brand and product, and you can find more information about warranty on the product page or by contacting customer support.

Q: Can i cancel my order after I´ve placed it?

A: You can cancel your order anytime before it is shipped by contacting customer support. After it has shipped, the order cannot be canceled  as it out of our hands.

Afterpay, Paypal, Zipmoney & Secure card payment for peace of mind.